Shipping Policy
Shipping Policy
How CELOVELLE processes, dispatches and delivers orders. Last updated: August 18, 2026.
Our Shipping Commitment
We aim to provide clear delivery information and tracking whenever available. Delivery dates are estimates rather than guarantees because carriers, customs and local conditions can affect transit.
How Your Order Moves
Order Confirmation
An email confirms that we received your order.
Processing
Orders are prepared and checked before dispatch.
Shipment
Tracking is emailed after the carrier accepts the parcel.
Delivery
The carrier completes final delivery to the address provided.
Processing & Delivery
Estimated delivery: typically 7–15 business days after dispatch.
Busy periods, remote destinations, carrier disruption and customs review may require additional time.
Shipping Charges & Destinations
Available destinations, methods and any shipping charges are displayed at checkout before payment. Promotional or free shipping, when offered, may use an economy service.
Address & Tracking
Check your address carefully
Customers are responsible for providing a complete deliverable address. Contact us immediately if a correction is needed; changes cannot be guaranteed after processing begins.
Tracking updates
Tracking may take 24–72 hours to show movement. Split shipments may have separate numbers.
International Orders
Customs duties, taxes, brokerage fees and import requirements are determined by the destination and are the customer’s responsibility unless checkout states otherwise. Customs delays are outside our control.
Delivery Problems
If tracking shows delivered but the parcel is missing, check safe locations and ask household members or neighbors before contacting the carrier and our team. Report damaged, missing or incorrect items within 7 days of delivery.
Need Shipping Help?
Include your order number and tracking number when contacting us.